If you are not satisfied with your order, please contact us (email: email@example.com) within 2 days of receipt. Return the chestnuts to us for evaluation to Chestnut Charlie's, P.O. Box 1166, Lawrence, Kansas 66044. (We cannot provide return postage). Upon return, we will refund the cost of the chestnuts.
Note: Always open your chestnut box and refrigerate the chestnuts promptly on arrival. Organic chestnuts are not treated with any persistent preservative or other chemical. It is natural for some mold to grow on the inedible shell--this seldom affects the edible part of the nut and not considered a defect. You may wash chestnuts, including in a light vinegar solution, to suppress shell mold, dry, then refrigerate again in perforated or paper bags.