We ship early in the week to ensure your chestnuts arrive before sitting at a post office over a weekend. Although shipping is usually reliable and prompt, shippers do not guarantee a delivery date. Please have a backup plan to pick up the package if you are going out of town! Remove the chestnuts from the box and refrigerate promptly upon receipt.
If you are a bulk chestnut buyer such as a grocer, natural food store or co-op, please email us (chestnutcharlie@gmail.com) and include your expected requirements. Together we will determine the optimal delivery dates, quantities and shipping options.
If you are not satisfied with your order, please contact us (email: chestnutcharlie@gmail.com) within 2 days of receipt. Return the chestnuts to us for evaluation to Chestnut Charlie's, P.O. Box 1166, Lawrence, Kansas 66044. (We cannot provide return postage). Upon return, we will refund the cost of the chestnuts.
Note: Always open your chestnut box and refrigerate the chestnuts promptly on arrival. Organic chestnuts are not treated with any persistent preservative or other chemical. It is natural for some mold to grow on the inedible shell--this seldom affects the edible part of the nut and not considered a defect. You may wash chestnuts, including in a light vinegar solution, to suppress shell mold, dry, then refrigerate again in perforated or paper bags.
Still have questions? Visit our FAQ page.
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